Mainland US domestic orders are shipped with UPS.Please note we are unable to ship to PO boxes.

Orders to Alaska,Hawaii and overseas are shipped with DHL.

To view the status of your return,please reference your return tracking number.You can find that on your return submitted confirmation email.

Once your return has been delivered,please allow 2-4 days for your return to be processed.

Please note:Combining returns can extend the return processing times.

To view the status of your order click here.

Orders placed Monday-Friday before 5pm will ship the same business day.For Expedited and 2-Day shipping,orders placed Monday-Friday before 3pm will ship the same business day.All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day.

Please allow 1-2 extra days for order processing during special promotional periods and holidays.

Once your order has shipped,please allow 24 hours for your tracking number to update

In the U.S.

U.S.orders can be returned and exchanged online or in-store within 30 days of delivery.To start a return,click here.

To review our Return Policy,click here.

For a list of our store locations,click here.

Outside the U.S.

Online orders placed outside of the U.S.can be returned online within 30 days of delivery.To start a return,click here.

Purchases made in store must be returned to the same Alo store.Online purchases cannot be returned in store.

On this website we ship to the United States and the following countries in North South America($25 delivery charge)

Canada,Mexico,Anguilla,Antigua&Barbuda,Aruba,Bahamas,Barbados,Belize,Bermuda,British Virgin

Islands,Cayman Islands,Costa Rica,Curacao,Dominica,Dominican Republic,El Salvador,Grenada,

Guatemala,Haiti,Honduras,Jamaica,Martinique,Montserrat,Nicaragua,Panama,Sint Maarten,St.

Barthelemy,St.Kitts Nevis,St.Lucia,St.Martin,St.Pierre Miquelon,St.Vincent Grenadines,Trinidad

Tobago,Turks Caicos Islands,U.S.Outlying Islands,Argentina,Bolivia,Brazil,Caribbean Netherlands,Chile,

Colombia,Ecuador,Falkland Islands,French Guiana,Guyana,Paraguay,Peru,Suriname,Uruguay,United

States,Greenland,Guadeloupe.

For shipping to countries outside North and South America,please use our Country Selector at the bottom of this website.