Q: I want to Edit or Cancel my Order

A：Once your order has been submitted,the order goes almost immediately to processing and then it's sent to the warehouse to ship.To get your order to you as fast as possible,no changes can be made at this stage. This means that we cannot cancel or make changes to your order including but not limited to:

Canceling your order from your order ；

Changing the color or size of any items ；

Adding items to your order Changing your billing or shipping address ；

Changing payment method Changing the Shipping Method；

Adding or Removing a Gift Card；

Q: I have a Problem with my Order

A：What order can we help you with?

To make a general return,please click here；

To report a missing item,please contact customer service using one of the contact methods at the bottom of this page;

To report a damage or defect,please contact customer service using one of the contact methods at the bottom of this page;

To make any changes or request a cancellation,please see our section want to Edit or Cancel my Order.

Q: My order status says delivered but I haven't received it,what should I do?

A：We will provide a tracking number once your order ships.You will want to keep track of your shipment and make any necessary arrangement to receive your package.We are not responsible for lost or stolen packages once a delivery has been successfully completed.If you feel your package may be lost or stolen,please contact Customer Care immediately to file a lost package claim.

Q: Track My Order

A：If you have an account,you can navigate to your order history to view your order status and track your orders.Otherwise,you can find your order by clicking here.

All orders placed Monday-Friday(during non-promotional periods)before 5pm(PST)will ship the same business day.For Expedited and 2- Day shipping,orders placed Monday-Friday before 3pm will ship the same business day.All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day(Monday-Friday).

Q: Do you charge for shipping?

A：We offer FREE shipping on all orders over $100 within the United States(mainland only).

We charge a $6 shipping fee on all orders under $100 within the United States(mainland only).

We also offer express shipping options at the checkout(2-Day $18,Next Day $40).

We charge $40 on orders to Alaska and Hawaii.

Q: How long does delivery take?

A：US standard orders are shipped with UPS and typically arrive within 5 business days.

2-day and overnight express shipping options are available at the checkout.

Orders to Canada,Mexico,Central America,South America are shipped with UPS international and usually arrive within 3 to 5 business days.

Q: What delivery partners do you use?

A：Mainland US domestic orders are shipped with UPS.

Please note we are unable to ship to PO boxes Orders to Alaska,Hawaii and overseas are shipped with DHL.

We offer two express shipping options within the United States.These can be selected at the checkout:

UPS 2-day delivery ($18)

UPS next working day on orders placed before 12pm($40)

Please note:we are unable to ship to PO boxes.

Q: Do you deliver to my country?

A：On this website we ship to the United States and the following countries in North South America($25 delivery charge)

Canada,Mexico,Anguilla,Antigua&Barbuda,Aruba,Bahamas,Barbados,Belize,Bermuda,British Virgin Islands,Cayman Islands,Costa Rica,Curacao,Dominica,Dominican Republic,El Salvador,Grenada, Guatemala,Haiti,Honduras,Jamaica,Martinique,Montserrat,Nicaragua,Panama,Sint Maarten,St. Barthelemy,St.Kitts Nevis,St.Lucia,St.Martin,St.Pierre Miquelon,St.Vincent Grenadines,Trinidad Tobago,Turks Caicos Islands,U.S.Outlying Islands,Argentina,Bolivia,Brazil,Caribbean Netherlands,Chile